Privacy Policy
How Guangzhou Xilong Protects Your Business Information
At Guangzhou Xilong Plastic And Hardware Co., Ltd., we respect the privacy of our B2B partners, clients, and website visitors. This policy explains what information we collect, how we use it, and the choices you have. Effective date: August 2026.
1. Introduction
This Privacy Policy applies to the website xilongz.com, operated by Guangzhou Xilong Plastic And Hardware Co., Ltd., a custom packaging manufacturer based in Guangzhou, China. By using our website and submitting your information through our inquiry forms, you consent to the practices described in this policy.
2. Information We Collect
We collect two categories of information: (1) Information you provide directly — including your name, company name, email address, phone number, country, product inquiries, design files, and order specifications submitted through our contact forms or communicated via email and WhatsApp. (2) Technical information collected automatically — including IP address, browser type, pages visited, referring URLs, and device information gathered through analytics tools.
3. How We Use Your Information
We use the information we collect to: respond to your packaging inquiries and provide quotations; process orders and coordinate production and shipping; communicate with you about project updates, samples, and deliveries; improve our website content and user experience; comply with legal and regulatory obligations; and, where you have opted in, send you product updates and industry news. We do NOT sell your personal or business information to third parties.
4. Information Sharing and Disclosure
We only share your information with trusted partners who provide services on our behalf: freight forwarders and logistics providers (to arrange shipping), payment processors (for transaction handling), and IT service providers (for website hosting and maintenance). These partners access information only to perform their functions and are bound by confidentiality obligations. We may disclose information when required by law, regulation, or legal process, or to protect our rights and safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data transmission, restricted access controls, and regular security reviews of our systems. While no method of transmission is 100% secure, we work continuously to maintain industry-standard safeguards.
6. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality and analyze site traffic. These help us understand how visitors interact with our site so we can improve content and structure. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain site features. We also use Google Analytics and Google Site Kit, which collect aggregated, anonymized usage data.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your information; object to or restrict certain processing activities; and data portability. To exercise any of these rights, contact us at sales@xilongpackage.com. We will respond within 30 days of receiving your request.
8. Third-Party Links
Our website may contain links to third-party websites, such as Alibaba.com, social media platforms, or logistics service providers. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party site you visit.
9. Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your information, please contact us: Guangzhou Xilong Plastic And Hardware Co., Ltd. | Email: sales@xilongpackage.com | Guangzhou, Guangdong, China. We are committed to resolving any privacy concerns you may have.
Questions About Our Services?
Explore our custom packaging solutions or get in touch with our team.